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Sunstone Warranty Request Form

Sunstone Warranty Request Form

Please complete the form below and include all requested documents and photos for faster review.

Important

  • Check your warranty in your manual or online before submitting.
  • Ruby Grills: Three-year burner coverage, one replacement only.
  • Sunstone Gas Grills: Limited lifetime, one replacement only.
  • If you have already used your replacement coverage, do not submit this form. Call 512-487-5116.

Purchaser Information

Customer Feedback

Warranty Request Details

Attach your original purchase invoice. If bought through a builder or contractor, submit their invoice or the invoice they received from Sunstone.

Select Files
You may attach multiple files. Smaller files work best.
No files selected.

Attach clear photos of the issue, including close-ups of the specific parts that need replacement. Reduce image size before uploading.

Select Files
You may attach multiple images or files. Smaller files work best.
No files selected.

Provide photos of how the product is installed. If it does not meet our guidelines in the manual, we may recommend corrections. Improper installation may void the warranty.

Select Files
You may attach multiple images or files. Smaller files work best.
No files selected.
For best delivery by email, keep uploads reasonably small. Large attachments may be blocked by some mail systems.
Your form was submitted. You can also use the Generate PDF Copy button for your own records.