Return Policy

Home/Store/Return Policy
  • Terms & Conditions
  • Privacy Policy
  • Shipping & Payment Info
  • Return Policy
  • About Us

Return Policy

We always strive to do our best, however, if we made an error on your order please accept our apologies, contact us and we will make it right. Exchanges and returns are accepted within 30 days of the shipment. Customer is responsible for all return freight charges, unless the error is on our part. All returned goods must be in new condition and in original cartons and be well packed.
  • Items cannot have been installed nor been used.
  • We accept returns on any item that was placed on our website or from our dealers, please see the criteria below:
  • Return need to be made within 60 days of original purchase, in original packaging and unused for a full refund (Minus a 15% Restocking Fee).
  • We Highly Recommend You insure the products when shipping back to us, return will be rejected if product is received damaged and you will need to file your own shipping claim.
  • If product is returned Undamaged and in Original Packaging, but with some packaging damage, we charge a 15% Repackaging Fee.

When shipping products back to us, Please enclose a printed copy of your Purchase Order with the Company you purchased from inside the box, Do Not make any marks, or writings on the box anywhere or you will be charged 15% repackaging fee.
Please allow 2-4 business days once product is received for us to complete processing, Once credit is issued it can take around 48 hours for you to see the deposit in your bank account.
We do not accept any other product return if they do not meet any of the above requirements.


  • Search Products
  • My Account
  • Track Orders
  • Favorites
  • Shopping Bag
Display prices in:USD
Skip to main content
Sunstone Metal Products LLC.
Menu
BECOME DEALER
CABINET ISLANDS
OUTDOOR COOKING
APPLIANCE STATIONS
ODK COMPONENTS
PARTS & ACCESSORIES
Sunstone Metal Products All rights reserved @2024
Terms & ConditionsPrivacy PolicyShipping & Payment InfoReturn PolicyAbout UsReport abuse
Made with Ecwid by Lightspeed